Privacy and Cookie Policy

Version 1, July 2018

This privacy and cookies policy (Policy) sets out the basis on which any information that we collect from you, or that you provide to us, will be processed by us through your use of our website.

You are advised to read this Policy carefully before using our website and the services provided through it.

Information about us

This website is owned and operated by Ember Interactive Limited (we, us, our). We are a limited company registered in England and Wales under company number 5208310. Our registered office is located at Tobacco Factory, Raleigh Road, Bristol, BS3 1TF.


Our website uses small text files, called cookies, which are automatically stored on your device when you access and use certain features of our website. As cookies are unique, they can be used to distinguish you from other users. To find out more about cookies, how to refuse them and how to change your device’s cookie settings, you should visit All About Cookies. Please note that if you refuse to accept cookies or change your device’s cookie settings, you may not be able to use all of our website’s features.

Our website uses the following types of cookies:

1. Functional CMS cookies

Our website content management system (Expression Engine) makes use of functional cookies which are essential to store your cookie preferences and also to allow you to use forms.

No individual can be identified by the data which is collected. These cookies are set automatically unless you have disabled cookies in your browser.

The functional CMS cookies used are as follows:

Cookie Name Cookie Duration Description
exp_csrf_token 1 hour CSRF stands for Cross Site Request Forgery. This cookie is a security enhancement for Expression Engine. Immediately before any forms are sent on the site, this cookie is set. Expression Engine then verifies that the cookie in the browser was the one that it set, therefore confirming the submission from the site is genuine.
exp_last_activity 1 year Contains the date of your last activity on the site.
exp_last_visit 1 year This is only relevant to registered users and contains data relating to the dates of your visits to the site.
exp_tracker Session (until the browser is closed) Keeps track of the last 5 pages you visited on the site and is used primarily for redirection after logging in / form submission.

2. Analytical/performance cookies

These cookies allow us to recognise new and returning visitors to our website and see how they move around our website. No individual can be identified by the data which is collected. These cookies are set automatically, unless you have disabled cookies in your browser.

The Analytical/performance cookies used are as follows:

Cookie Name Cookie Duration Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_

Details of Google’s privacy policy can be found here:

3. Functional third party cookies

These cookies are set by third party services which we employ on our site. They allow our site to offer additional functionality to your visit.

The Functional third party cookies used are as follows:

Cookie Name Cookie Duration Description
intercom-id-{account-code} 1 year Intercom enables us to offer a live chat feature on our website. This cookie attempts to remember a user such that they may continue their conversation between different pages of the site, and resume the conversation on repeat visits to the site.

More Information on Intercom’s Privacy Policies:


Information collected via email or phone

We collect the information you supply to us when you email or call us. We will typically collect your name, email address, phone number, and organisation.

Deletion of personal information

Under the GDPR, you have the right to request that we delete information we hold on you under certain circumstances. This is known as “Right to Erasure” or “Right to be forgotten”.

To make a request, please get in touch.


We will not pass your information to any third parties unless you have agreed that we can. You can email us to stop receiving any information about us and our services.


If you have any queries about our Privacy Policy please contact us.

Updates to this policy

We may periodically review and update this policy and we will keep a record of the last updated date at the top of this page.

How To Contact Us

Phone: 0117 9667149
Ember Interactive Ltd
Tobacco Factory
Raleigh Road